terms of service

These Terms and Conditions of Use (‘Terms and Conditions’) These Terms of Use (hereinafter referred to as the ‘Terms’) apply to the services (hereinafter referred to as the ‘Services’) provided on the website operated by Balance Lab Ltd. (hereinafter referred to as ‘the Company’), the terms and conditions for the use of the services provided on the website operated by the Company (hereinafter referred to as ‘the Services’) and the rights and obligations of the Company. (hereinafter referred to as the ‘Company’) shall agree on the terms and conditions for the use of the Services and on the rights and obligations of the users of the Services (hereinafter referred to as the ‘Users’). The user of the Services (hereinafter referred to as ‘user’) By using the Services, a contract regarding the respective provisions of these Terms and Conditions shall be established between the Company and the User, to which the User agrees.
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Article 1 (Application).

These Terms and Conditions shall apply to all relations between the User and the Company relating to the use of the Services.
In addition to these Terms and Conditions, the Company may make various provisions regarding the Service, such as rules for use (hereinafter referred to as ‘individual provisions’). In addition to these Terms and Conditions, the Company may also make various rules for the use of the Service (hereinafter referred to as ‘Individual Regulations’). Regardless of their name, these individual provisions shall form part of these Terms and Conditions.
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In the event of a contradiction between the provisions of these Terms and Conditions and the individual provisions, the provisions of the individual provisions shall prevail unless otherwise specified in the individual provisions.

Article 2 (Use of the Service and formation of a contract)

The registration for use of the Service shall be completed when the prospective registrant has agreed to the Terms and Conditions, applies for registration for use in the manner prescribed by the Company and the Company approves the application.
If the User is a minor, the consent of a person with parental authority is required for the use of our Services.
The purchase contract is concluded between the user and our company when the user completes the order procedure within the service and our company sends an email confirming the order details.

Article 3 (Change of order details and cancellation)

Changes to or cancellation of an order for the user's convenience after the order process has been completed are not accepted.
Orders to areas where delivery is deemed impossible by the delivery company may be cancelled even after the conclusion of the sales contract. In this case, the Company shall refund the User the price of the product and the delivery costs.

Article 4 (Return and replacement of products)

Returns and exchanges for user reasons are not accepted.
If you receive a product that is different from the one you ordered, we will only exchange the product if there is a quality problem with the product, such as damage or blemish. Please contact us within 3 days of receiving the product. Please note that returns and refunds are not accepted.
In the case of products that fall under the 90-day return guarantee, this will be handled in accordance with the provisions of the 90-day return policy (https://balanslab.jp/pages/90days).

Article 5 (Shipping charges)

For delivery of the product, you must pay the shipping costs specified by the company. For more information on shipping costs, please see the Shopping Guide.

Article 6 (Method of payment)

Payment for the product must be made by the payment method prescribed by the Company. Purchases made using methods other than our prescribed payment methods cannot be accepted. For details on available credit cards, etc., please refer to the Shopping Guide ‘About payment’ (https://balanslab.jp/pages/guide#2).

Article 7 (Dispatch of products)

Depending on the product ordered, the product delivery time will vary. Please check the delivery information in the Shopping Guide before placing your order. Please note that the company cannot be held responsible for any deterioration of the product due to delays in delivery or late pick-up from the delivery company caused by traffic or weather conditions during delivery.
Ownership of all products purchased through the Service shall pass to the User when the Company delivers the products to the delivery company, irrespective of payment and delivery method.

Article 8 (Prohibition of resale, etc.)

The purchase of products on the Website for wholesale, retail or resale to third parties, for sale on auction sites or for any other commercial purpose is prohibited. In the unlikely event that a fact of resale, etc. is confirmed, the Company reserves the right to take the necessary measures.

Article 9 (Prohibitions)

In using the Services, the User shall not do any of the following

Offences against the law or public order and morals.
Criminal or criminal activity or activity related to criminal activity.
Acts in breach of laws and regulations or public order and morals
Disrupting or interfering with the functioning of the servers or networks of the Company, other users or other third parties
Commercial use of information obtained by the Service.
Acts that may interfere with the operation of our services.
Unauthorised access or attempts to gain such access.
Collecting or accumulating personal information, etc. relating to other users.
Using the Services with an unauthorised purpose.
Acts that cause disadvantage, damage or discomfort to other users of the Services or other third parties.
Impersonating another user.
Advertising, advertising, solicitation or business activities on the Services not authorised by the Company.
Purchase of products on this website for the purpose of resale, re-sale or any other commercial purpose.
Acts of providing benefits directly or indirectly to anti-social forces in relation to our services.
Any other conduct deemed inappropriate by the Company.

Article 10 (Suspension of the provision of the Services, etc.)

1. The Company may suspend or discontinue provision of all or part of the Services without prior notice to the User if any of the following reasons are deemed to exist.

(1) when carrying out maintenance or updating of the computer systems involved in the Service; or
(2) If the provision of the Services becomes difficult due to force majeure such as earthquakes, lightning, fire, power failure or natural disasters.
(3) In the event of an accidental shutdown of computers or telecommunication lines, etc.
(4) In any other case where the Company deems it difficult to provide the Services.

2. The Company shall not be liable for any disadvantage or damage suffered by the User or any third party as a result of the suspension or interruption of the provision of the Services.

Article 11 (Restriction of use)

1. The Company may, without prior notice, restrict the User from using all or part of the Services if the User falls into any of the following categories.

(1) If any provision of these Terms and Conditions is breached
(2) If there is default in payment of the price or other payment obligations
(3) If there is no response to communications from the Company for a certain period of time
(4) If the customer falls under the category of anti-social forces or has a relationship with anti-social forces
(5) In any other case where the Company deems the use of the Service to be inappropriate.

2. The Company shall not be liable for any damage caused to the User as a result of any action taken by the Company in accordance with this Article.

Article 12 (Disclaimer of warranties and disclaimer of liability)

The Company does not warrant, expressly or impliedly, that the Services will be free from defects in fact or law (including defects, errors or bugs relating to safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, security or otherwise, infringement of rights, etc.). No warranty, express or implied, is given that the Service is free of any such defects.
The Company shall not be liable for any and all damages incurred by the user as a result of the Service. However, this shall not apply if the damage is caused by default or tort due to the negligence of the Company.
Even if the proviso of the preceding paragraph applies, the Company shall not be liable for any damage arising from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of damage). The Company shall not be liable for any damage arising from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of damage). We will only compensate for actual, ordinary damages up to the amount received from the user for the transaction that caused the damage.
The Company shall not be liable for any transactions, communications or disputes between the User and other Users or third parties in connection with the Services.
The product images shown on the website may differ slightly from the actual product in terms of colour and size due to screen settings and photographic techniques, and the Company accepts no liability for any damage caused to the user as a result of this.

Article 13 (Changes to service content, etc.)

The Company may change the content of the Services or discontinue the provision of the Services without prior notice to the User and shall not be liable for any damage caused to the User as a result of this.

Article 14 (Changes to the Terms of Use)

The Company may change the Terms and Conditions at any time by informing the User by means of posting the changed Terms and Conditions on the Website with a specified effective date. If the User starts using the Services after the Terms have been changed, the User will be deemed to have agreed to the changed Terms and the contract between the Company and the User will be changed at the same time.

Article 15 (Copyright, etc.)

Intellectual property rights such as copyrights, trademark rights and design rights relating to texts, images, designs, etc. on the Website belong to the Company or the rightful titleholder. The User shall not reproduce, edit, alter, publish, reprint, distribute, sell or provide any works, etc. obtained through the use of the Service, unless the User has been authorised to do so by the Company or the right holder, or unless permitted by law.

Article 16 (Handling of personal information etc.)

The Company shall properly handle personal information obtained through the use of the Services in accordance with the Company's ‘Privacy Policy’ (https://balanslab.jp/policies/privacy-policy), to which the User agrees.
When the Company uses cookies to obtain non-personally identifiable attribute information and the user's activity history within the website, the user can refuse to accept cookies by changing the settings of the browser used by the user. However, please note that the Service may not be used normally.

Article 17 (Notification or communication)

Notices or communications between the User and the Company shall be made by the method set out in the Shopping Guide. Unless a change is notified in accordance with the method set out in the Shopping Guide, we will assume that the currently registered contact address is valid and send notices or communications to that address, which will be deemed to have reached the user at the time they are sent.

Article 18 (Prohibition of transfer of rights and obligations)

The User may not transfer his/her position under the User Agreement or his/her rights or obligations under these Terms and Conditions to a third party or offer them as security without the prior written consent of the Company.

Article 19 (Governing law and jurisdiction)

The interpretation of these Terms and Conditions shall be governed by the laws of Japan.
In the event of disputes regarding the Service, the court with jurisdiction over the location of our head office shall have exclusive jurisdiction.

Article 20 (Entry and use of reviews)

In using the review function, the User shall not perform any of the acts stipulated in the following items.

(1) Posting a review that includes the content specified below.

(i) Content that defames the Company, service providers or third parties.
(ii) Contents that lead to or encourage criminal acts
(iii) Contents in breach of laws and regulations
(iv) Content that includes commercial advertising purposes
(v) Content containing specific political or religious claims
(vi) Contents that may damage the reputation of the service provider or cause credit uncertainty without evidence.
(vii) Content that infringes or may infringe the copyright, reputation, privacy or other rights of the Company, the Service Provider or a third party
(viii) Contents that include discriminatory expressions.
(ix) Content that is vulgar, harmful, indecent or otherwise objectionable to others.
(x) In addition to the above, content that offends public order and morals.
(11) Any other content that the Company deems inappropriate.

The posting of reviews by service providers, employees or other related parties concerning themselves and other companies, products or services in which they have a vested interest.

(2) Posting of reviews by service providers, employees or other related parties concerning themselves or other companies, products or services in which they have a vested interest
(3) Acts of posting harmful programs, scripts, etc.
(4) Acts that adversely affect the Company
(5) Other acts that the Company deems inappropriate.
(6) The act of filling in a review before the arrival of the goods.

If the User violates the provisions of the preceding paragraph, the Company may take the measures stipulated in the following items.

(1) Deletion of reviews that violate the provisions of each item of the preceding paragraph
(2) Deletion of all reviews posted in the past by users who have violated the provisions of the preceding paragraphs
(3) Suspension of use of the Service
(4) Revocation of user status
(5) Any other measures deemed necessary by the Company.

The Company may freely reproduce, quote, disclose, provide, publish, distribute or otherwise use the content of the review without charge and without notice to the user who posted said review, and the user agrees to this. In addition, the review user shall inform the Company and persons designated by the Company of the authorship of the review.

The user agrees not to exercise the moral rights of the author. The user shall not reproduce, divert, edit, duplicate or otherwise use the reviews of other users, except as otherwise stipulated. The duration of the display of reviews and the storage period by the Company may be determined at the discretion of the Company, to which the user may not object.