Terms of Use

For Members For Non-Members

（For Members）

These Terms of Use (hereinafter referred to as "these Terms") set forth the rights and obligations regarding the services (hereinafter referred to as "the Service") provided on the website operated by Balans Lab Co., Ltd. (hereinafter referred to as "the Company") (balans lab official site https://balans-lab.com/), as well as the conditions for using the Service. Users (hereinafter referred to as "Users") who apply for membership registration for the Service are deemed to have agreed to these Terms upon application, and a contract regarding each provision of these Terms is established between the Company and the User, to which the User agrees.

Article 1 (Scope of Application)

These Terms shall apply to all relationships related to the use of the Service between the User and the Company.
In addition to these Terms, the Company may establish various rules and provisions (hereinafter referred to as "Individual Provisions") regarding the use of the Service. Regardless of their names, such Individual Provisions shall constitute a part of these Terms.
If any provision of these Terms conflicts with the Individual Provisions, the Individual Provisions shall prevail unless otherwise specified.

Article 2 (Membership Registration)

Applicants for membership registration shall register themselves by entering the required information on the membership registration page of this website in accordance with the method separately specified by the Company. Registration by proxy is not permitted. The contract in accordance with these Terms shall be established and membership registration shall be completed when the "Register" button is clicked on the registration screen.
The Company may, at its discretion, cancel the registration if the applicant for membership registration falls under any of the following items:

(1) If it is found that the applicant has previously violated any agreement (including these Terms, but not limited to these Terms) with the Company and has been subject to cancellation of membership or other disciplinary action.
(2) If it is found that the application contains false information.
(3) If it is found that the applicant has, without just cause, delayed payment obligations, failed to receive products for a long period, refused returns or exchanges, or otherwise defaulted on obligations regarding any service provided by the Company in the past.
(4) If it is found that the registration was applied for by proxy as specified in Paragraph 1 of this Article.
(5) If it is found that the applicant has previously engaged in acts prohibited under Article 12 (Prohibited Matters) of these Terms.
(6) If the Company reasonably determines that the applicant is otherwise inappropriate for the operation or management of this website.

If a minor wishes to register as a member, the consent of a legal guardian is required.

Article 3 (Sales Contract)

A sales contract between the User and the Company shall be concluded when the User completes the order procedure within the Service and the Company sends an order confirmation email.

Article 4 (Management of User ID and Password)

Users shall properly manage their User ID and password for the Service at their own responsibility.
Users may not transfer, lend, or share their User ID and password with any third party under any circumstances. If the combination of User ID and password matches the registered information and is used to log in, the Company will regard it as use by the registered User.
The Company shall not be liable for any damages arising from the use of the User ID and password by a third party, except in cases of willful misconduct or gross negligence by the Company.
If a User discovers that their ID or password has been used fraudulently by a third party or suspects such use, they shall immediately notify the Company.

Article 5 (Change of Registration Information)

If there is any change to all or part of the information registered with the Company, the User shall promptly update the registration information in accordance with the method specified in the Shopping Guide. If such changes are not made, the Company will consider the execution of its operations based on the already registered information to be proper and valid.
The Company shall not be liable for any damages arising from the User's failure to appropriately update their registration information.

Article 6 (Change and Cancellation of Order Details)

Changes or cancellations to order details due to the User's convenience cannot be accepted after the order procedure has been completed.
Orders to areas deemed undeliverable by the shipping company may be canceled even after the sales contract has been concluded. In such cases, the Company will refund the product price and shipping fee to the User.

Article 7 (Return and Exchange of Products)

Returns or exchanges due to the User's convenience cannot be accepted.
We will only accept product exchanges if a product different from the order arrives or if there are quality issues such as damage or defects. Please contact the Company within three days of receiving the product. Returns or refunds cannot be accepted.
However, for products covered by the 90-day return guarantee, we will respond in accordance with the 90-day return guarantee policy (https://balans-lab.com/pages/90days).

Article 8 (Shipping Fees)

Please pay the shipping fees specified by the Company for product delivery. For details on shipping fees, please refer to the Shopping Guide.

Article 9 (Payment Methods)

Please pay for products using the payment methods specified by the Company. Purchases using payment methods other than those specified by the Company cannot be accepted. For details on available credit cards, etc., please refer to the Shopping Guide "About Payment."

Article 10 (Shipping of Products)

The shipping time of products varies depending on the product ordered. Please check the delivery information in the Shopping Guide before placing your order. The Company is not responsible for delivery delays due to traffic conditions, weather, or deterioration of products caused by delays in pick-up by the shipping company.
Ownership of all products purchased through the Service shall transfer to the User at the time the Company hands the product over to the shipping company, regardless of the payment or shipping method.

Article 11 (Prohibition of Resale, etc.)

Wholesale, retail, resale, listing on auction sites, or any purchase of products on this website for commercial purposes is prohibited. If any act of resale, etc. is confirmed, the Company may take necessary measures.

Article 12 (Prohibited Acts)

Users shall not engage in any of the following acts when using the Service:

Acts that violate laws or public order and morals
Criminal acts or acts related to criminal acts
Acts that infringe copyrights, trademark rights, or other intellectual property rights contained in the Service
Acts that destroy or interfere with the servers or network functions of the Company, other users, or third parties
Commercial use of information obtained through the Service
Acts that may interfere with the operation of the Company's services
Unauthorized access or attempts to gain unauthorized access
Collecting or storing personal information, etc. about other users
Using the Service for unlawful purposes
Causing disadvantage, damage, or discomfort to other users or third parties
Impersonating other users
Advertising, solicitation, or business activities on the Service without the Company's permission
Purchasing products on this website for resale, re-sale, or any other commercial purposes
Directly or indirectly providing benefits to antisocial forces in connection with the Company's services
Any other acts that the Company deems inappropriate

Article 13 (Suspension of Service, etc.)

The Company may suspend or interrupt all or part of the Service without prior notice to users if it determines that any of the following reasons exist:

(1) When performing maintenance, inspection, or updates on the computer system related to the Service
(2) When it becomes difficult to provide the Service due to force majeure such as earthquakes, lightning, fire, power outages, or natural disasters
(3) When computers or communication lines are stopped due to accidents
(4) When the Company otherwise determines that it is difficult to provide the Service

The Company shall not be liable for any disadvantage or damage suffered by users or third parties due to suspension or interruption of the Service.

Article 14 (Withdrawal)

Users may withdraw at any time by following the procedures specified by the Company. Users shall lose their membership status when the Company receives their withdrawal request via the inquiry form on this website and the withdrawal procedure is completed by the Company. After completion of the withdrawal procedure, users may continue to use the Service, but usage history and other information will no longer be accessible.

Article 15 (Disclaimer of Warranties and Limitation of Liability)

The Company does not expressly or impliedly guarantee that the Service is free from factual or legal defects (including defects, errors or bugs, rights infringements, or deficiencies in safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, or security).
The Company shall not be liable for any damages arising from the Service, except in cases where damages are caused by the Company's negligence resulting in non-performance of obligations or tort.
Even in the case set forth in the proviso of the preceding paragraph, the Company shall not be liable for any damages arising from special circumstances (including cases where the Company or the user foresaw or could have foreseen the occurrence of damages). The Company shall only compensate for ordinary damages actually incurred, up to the amount received from the user for the relevant transaction.
The Company shall not be liable for any transactions, communications, or disputes between users and other users or third parties in relation to the Service.
Product images posted may differ slightly in color or size from the actual product due to screen settings or photography techniques. The Company shall not be liable for any damages to users arising from such differences.

Article 16 (Changes to Service Content, etc.)

The Company may change the content of the Service or discontinue the provision of the Service without prior notice to users, and shall not be liable for any damages incurred by users as a result.

Article 17 (Amendment of Terms of Use)

The Company may amend these Terms at any time by notifying users by posting the amended Terms on this website with an effective date. If a user starts using the Service after the amendment, the user is deemed to have agreed to the amended Terms, and the contract between the Company and the user will also be amended accordingly.

Article 18 (Copyrights, etc.)

Copyrights, trademark rights, design rights, and other intellectual property rights related to the texts, images, designs, etc. posted on this website belong to the Company or the rightful owner. Users may not reproduce, edit, modify, publish, reprint, distribute, sell, or provide works obtained through the use of the Service, except where permitted by the Company, the right holder, or by law.

Article 19 (Handling of Personal Information, etc.)

The Company will appropriately handle personal information obtained through the use of the Service in accordance with the Company's "Privacy Policy" (https://balans-lab.com/policies/privacy-policy), and users agree to this.
When the Company obtains non-personally identifiable attribute information or user behavior history within the website using cookies, users can refuse to accept cookies by changing the settings of their browsers. However, please note that the Service may not function properly in such cases.

Article 20 (Notice or Communication)

Notices or communications between users and the Company shall be made in accordance with the methods specified in the Shopping Guide. Unless a change notification is submitted as specified in Article 5, the Company will consider the currently registered contact information as valid and will send notices or communications to that contact, which shall be deemed to have reached the user at the time of dispatch.

Article 21 (Prohibition of Transfer of Rights and Obligations)

Users may not transfer or offer as collateral their contractual status or any rights or obligations under these Terms to any third party without the prior written consent of the Company.

Article 22 (Governing Law and Jurisdiction)

The interpretation of these Terms shall be governed by Japanese law.
In the event of any dispute arising in connection with the Service, the court having jurisdiction over the location of the Company's head office shall have exclusive jurisdiction.

Article 23 (Loss or Suspension of Membership)

If a user loses their membership status, they shall lose all rights related to the Service and shall not acquire any claims against the Company as a result of such loss of status.

Article 24 (Changes to the Service)

The Company may change, suspend, or terminate these Terms or other service conditions without prior notice to users. Users agree to this in advance. The Company shall not be liable for any disadvantage or damage incurred by users as a result of such changes.

Article 25 (Submission and Use of Reviews)

When using the review function, users shall not engage in any of the following acts:

(1) Posting reviews that contain any of the following content:
1. ① Content that slanders or defames the Company, service providers, or third parties
2. ② Content that is connected to or promotes criminal acts
3. ③ Content that violates laws or regulations
4. ④ Content for commercial advertising purposes
5. ⑤ Content containing specific political or religious claims
6. ⑥ Content that may damage the reputation of service providers or cause loss of trust without grounds
7. ⑦ Content that infringes or may infringe the copyrights, honor, privacy, or other rights of the Company, service providers, or third parties
8. ⑧ Content containing discriminatory expressions
9. ⑨ Content that is vulgar, harmful, obscene, or otherwise offensive to others
10. ⑩ Content that otherwise violates public order and morals
11. ⑪ Any other content deemed inappropriate by the Company
(2) Acts in which service providers, employees, or other related parties post reviews regarding themselves or companies, products, or services with which they have an interest
(3) Posting harmful programs, scripts, etc.
(4) Acts that adversely affect the Company
(5) Any other acts deemed inappropriate by the Company
(6) Posting a review before receiving the product

If a user violates any of the provisions in the preceding paragraph, the Company may take the following measures:

(1) Deletion of reviews that violate any of the provisions in the preceding paragraph
(2) Deletion of all reviews previously posted by the user who violated any of the provisions in the preceding paragraph
(3) Suspension of use of the Service
(4) Revocation of user qualification
(5) Any other measures deemed necessary by the Company

Regarding the use of reviews, the Company may freely use the content of reviews, including reproduction, citation, disclosure, provision, publication, distribution, and other methods, without notifying the user who posted the review and without compensation, and the user agrees to this. In addition, users who post reviews agree not to exercise moral rights of authorship against the Company or its designees regarding such reviews. Except as otherwise provided, users may not reproduce, reuse, edit, or otherwise use other users' reviews in any way. The display period and storage period of reviews by the Company may be determined at the Company's discretion, and users may not object to this.

(For Non-Members)

These Terms of Use (hereinafter referred to as "these Terms") set forth the rights and obligations regarding the services (hereinafter referred to as "the Service") provided on the website operated by Balans Lab Corporation (hereinafter referred to as "the Company") (Balans Lab official site https://balans-lab.com/), as well as the conditions for using the Service. Users (hereinafter referred to as "Users") are deemed to have agreed to these Terms and a contract regarding each provision of these Terms is established between the Company and the User upon use of the Service.

Article 1 (Scope of Application)

These Terms shall apply to all relationships related to the use of the Service between the User and the Company.
In addition to these Terms, the Company may establish various rules and provisions (hereinafter referred to as "Individual Provisions") regarding the use of the Service. Regardless of their names, such Individual Provisions shall constitute a part of these Terms.
If any provision of these Terms conflicts with the Individual Provisions, the Individual Provisions shall prevail unless otherwise specified.

Article 2 (Use of the Service and Formation of Contract)

The Service may be used without membership registration. In such cases, the Company does not manage any information such as the user's usage history. The Company also cannot respond to inquiries regarding past usage history. By using the Service without membership registration, the User is deemed to have agreed to this.
If the User is a minor, the consent of a legal guardian is required to use the Service.
A sales contract between the User and the Company shall be concluded when the User completes the order procedure within the Service and the Company sends an order confirmation email.

Article 3 (Change and Cancellation of Order Details)

Changes or cancellations to order details due to the User's convenience cannot be accepted after the order procedure has been completed.
Orders to areas deemed undeliverable by the shipping company may be canceled even after the sales contract has been concluded. In such cases, the Company will refund the product price and shipping fee to the User.

Article 4 (Return and Exchange of Products)

Returns or exchanges due to the User's convenience cannot be accepted.
We will only accept product exchanges if a product different from the order arrives or if there are quality issues such as damage or defects. Please contact the Company within three days of receiving the product. Please note that returns or refunds cannot be accepted.
For products covered by the 90-day return guarantee, we will respond in accordance with the 90-day return guarantee policy (https://balans-lab.com/pages/90days).

Article 5 (Shipping Fees)

Please pay the shipping fees specified by the Company for product delivery. For details on shipping fees, please refer to the Shopping Guide.

Article 6 (Payment Methods)

Article 7 (Shipping of Products)

The shipping time of products varies depending on the product ordered. Please check the delivery information in the Shopping Guide before placing your order. The Company is not responsible for delivery delays due to traffic conditions, weather, or deterioration of products caused by delays in pick-up by the shipping company.
Ownership of all products purchased through the Service shall transfer to the User at the time the Company hands the product over to the shipping company, regardless of the payment or shipping method.

Article 8 (Prohibition of Resale, etc.)

Article 9 (Prohibited Acts)

Users shall not engage in any of the following acts when using the Service:

Acts that violate laws or public order and morals
Criminal acts or acts related to criminal acts
Acts that infringe copyrights, trademark rights, or other intellectual property rights contained in the Service
Acts that destroy or interfere with the servers or network functions of the Company, other users, or third parties
Commercial use of information obtained through the Service
Acts that may interfere with the operation of the Company's services
Unauthorized access or attempts to gain unauthorized access
Collecting or storing personal information, etc. about other users
Using the Service for unlawful purposes
Causing disadvantage, damage, or discomfort to other users or third parties
Impersonating other users
Advertising, solicitation, or business activities on the Service without the Company's permission
Purchasing products on this website for resale, re-sale, or any other commercial purposes
Directly or indirectly providing benefits to antisocial forces in connection with the Company's services
Any other acts that the Company deems inappropriate

Article 10 (Suspension of Service, etc.)

The Company may suspend or interrupt all or part of the Service without prior notice to users if it determines that any of the following reasons exist:

(1) When performing maintenance, inspection, or updates on the computer system related to the Service
(2) When it becomes difficult to provide the Service due to force majeure such as earthquakes, lightning, fire, power outages, or natural disasters
(3) When computers or communication lines are stopped due to accidents
(4) When the Company otherwise determines that it is difficult to provide the Service

The Company shall not be liable for any disadvantage or damage suffered by users or third parties due to suspension or interruption of the Service.

Article 11 (Restriction of Use)

The Company may, without prior notice, restrict the User's use of all or part of the Service if the User falls under any of the following circumstances:

(1) If the User violates any provision of these Terms
(2) If the User fails to fulfill payment obligations such as fees, etc.
(3) If the User does not respond to communications from the Company for a certain period of time
(4) If the User is an antisocial force or has a relationship with an antisocial force
(5) If the Company otherwise determines that the User's use of the Service is inappropriate

The Company shall not be liable for any damages incurred by the User as a result of actions taken by the Company under this Article.

Article 12 (Disclaimer of Warranties and Limitation of Liability)

The Company does not expressly or impliedly guarantee that the Service is free from factual or legal defects (including defects, errors or bugs, rights infringements, or deficiencies in safety, reliability, accuracy, completeness, validity, fitness for a particular purpose, or security).
The Company shall not be liable for any damages arising from the Service, except in cases where damages are caused by the Company's negligence resulting in non-performance of obligations or tort.
Even in the case set forth in the proviso of the preceding paragraph, the Company shall not be liable for any damages arising from special circumstances (including cases where the Company or the user foresaw or could have foreseen the occurrence of damages). The Company shall only compensate for ordinary damages actually incurred, up to the amount received from the user for the relevant transaction.
The Company shall not be liable for any transactions, communications, or disputes between users and other users or third parties in relation to the Service.
Product images posted may differ slightly in color or size from the actual product due to screen settings or photography techniques. The Company shall not be liable for any damages to users arising from such differences.

Article 13 (Changes to Service Content, etc.)

The Company may change the content of the Service or discontinue the provision of the Service without prior notice to users, and shall not be liable for any damages incurred by users as a result.

Article 14 (Amendment of Terms of Use)

Article 15 (Copyrights, etc.)

Article 16 (Handling of Personal Information, etc.)

The Company will appropriately handle personal information obtained through the use of the Service in accordance with the Company's "Privacy Policy" (https://balans-lab.com/policies/privacy-policy), and users agree to this.
When the Company obtains non-personally identifiable attribute information or user behavior history within the website using cookies, users can refuse to accept cookies by changing the settings of their browsers. However, please note that the Service may not function properly in such cases.

Article 17 (Notice or Communication)

Notices or communications between the User and the Company shall be made in accordance with the methods specified in the Shopping Guide. Unless a change notification is submitted in accordance with the Shopping Guide, the Company will consider the currently registered contact information to be valid and will send notices or communications to that contact, which shall be deemed to have reached the User at the time of dispatch.

Article 18 (Prohibition of Transfer of Rights and Obligations)

Users may not transfer or offer as collateral their contractual status or any rights or obligations under these Terms to any third party without the prior written consent of the Company.

Article 19 (Governing Law and Jurisdiction)

The interpretation of these Terms shall be governed by Japanese law.
In the event of any dispute arising in connection with the Service, the court having jurisdiction over the location of the Company's head office shall have exclusive jurisdiction.

Article 20 (Submission and Use of Reviews)

When using the review function, users shall not engage in any of the following acts:

(1) Posting reviews that contain any of the following content:
1. ① Content that slanders or defames the Company, service providers, or third parties
2. ② Content that is connected to or promotes criminal acts
3. ③ Content that violates laws or regulations
4. ④ Content for commercial advertising purposes
5. ⑤ Content containing specific political or religious claims
6. ⑥ Content that may damage the reputation of service providers or cause loss of trust without grounds
7. ⑦ Content that infringes or may infringe the copyrights, honor, privacy, or other rights of the Company, service providers, or third parties
8. ⑧ Content containing discriminatory expressions
9. ⑨ Content that is vulgar, harmful, obscene, or otherwise offensive to others
10. ⑩ Content that otherwise violates public order and morals
11. ⑪ Any other content deemed inappropriate by the Company
(2) Acts in which service providers, employees, or other related parties post reviews regarding themselves or companies, products, or services with which they have an interest
(3) Posting harmful programs, scripts, etc.
(4) Acts that adversely affect the Company
(5) Any other acts deemed inappropriate by the Company
(6) Posting a review before receiving the product

If a user violates any of the provisions in the preceding paragraph, the Company may take the following measures:

(1) Deletion of reviews that violate any of the provisions in the preceding paragraph
(2) Deletion of all reviews previously posted by the User who violated any of the provisions in the preceding paragraph
(3) Suspension of use of the Service
(4) Revocation of user qualification
(5) Any other measures deemed necessary by the Company

Regarding the use of reviews, the Company may freely use the content of reviews, including reproduction, citation, disclosure, provision, publication, distribution, and other methods, without notifying the user who posted the review and without compensation, and the user agrees to this. In addition, users who post reviews agree not to exercise moral rights of authorship against the Company or its designees regarding such reviews. Except as otherwise provided, users may not reproduce, reuse, edit, or otherwise use other users' reviews in any way. The display period and storage period of reviews by the Company may be determined at the Company's discretion, and users may not object to this.