We want to contribute to people's happiness through our chairs.
When we really thought this, we decided that if the product didn't have the desired effect, we would offer a 90-day money-back guarantee. We really want to make and promote chairs that can contribute to people's happiness.
balans Easy, Synergy
90-day money-back guarantee policy
If you use balans Easy or balans Synergy for 90 days and are not satisfied with the product's effectiveness, we will refund the full purchase price in accordance with the following regulations.
●Applicable products
balans Easy, balans Synergy (limited to new purchases)
*If you purchase accessories such as covers or casters at the same time, these will also be considered applicable products.
●Cases where the product is eligible
If you are a first-time purchaser of balans Easy or balans Synergy and are not satisfied with the product's effectiveness within 90 days of receiving it. This is only applicable to purchases made from the balans Lab online shop.
●Return shipping due
Please return the product within 90 days of receiving it.
●When returning an item, please also return any enclosed items such as instruction manuals, and any gifts received as part of a campaign, etc.
●Please note that the cost of returning the item will be borne by the customer.
●Refund amount
The full purchase price of the item
We will refund the same amount as the amount we charged you when you purchased the item. (If you paid for shipping when you purchased the item, we will also refund the shipping cost. However, the cost of returning the item will be borne by the customer. Also, if you used bank transfer to pay for the item, the bank transfer fee is not included in the refund.
If you use points when making a purchase, the points will be refunded if you cancel the order.
●Please note that we cannot accept returns or refunds in the following cases
・Products that have been returned after the 90-day return guarantee period has expired (i.e. products that have been returned after 91 days have passed since the day after they were delivered)
・Products that are not the first time you have purchased balans Easy or balans Synergy.
・Returns for different reasons to the effect of the product after use, such as the color being different from the one you imagined.
・Products that have been damaged, broken or have large stains that are not considered to be normal use due to the customer's responsibility.
