Question 1

Q.通常フレームとショートフレームどちらにするか迷っています。

Accepted Answer

下記に当てはまる場合、ショートフレームをおすすめしています。・低めの高さの机（65cm程度）をご使用の場合。・一般的な72cm前後の机の場合、かつ身長145cm以上の場合。バランスラボの基本の考えとしては、座りすぎを防ぐため、机は昇降デスクをおすすめしています。昇降デスクをご利用の場合、身長に合わせて高さを調整できますので、どちらのフレームでも問題ありません。

Question 2

Q. Do you have any examples of actual measurements for body height, desk height, guide hole positions, and frame types?

Accepted Answer

Please refer to the table below.The “guide hole” is the hole in the part that allows you to adjust the height of the knee cushion in 7 stages.You can also see photos of balans Easy in use in our Instagram highlights.https://www.instagram.com/balanslab_balanseasy/

Question 3

Q.バランス イージーの座り方について教えてください。

Accepted Answer

バランス イージーの座面は前後に傾斜しており、座る位置により高さが異なるため、まず座面のどの位置（前、中央、後ろ）に座るかを机の高さとのバランスで決定します。机に対して、座面の高さの一番快適な場所を探してください。次にひざクッション（スムーズ機能付き）の位置を決定します。バランスシッティングの理論は、お腹と太腿の角度が約120度となる座り方ですが、人により、体型や好みもありますので、一番快適なポジションにひざクッションを調節してください。尚、バランス イージーに限らず、弊社では長時間座りっぱなしでいることは推奨しておりません。1時間ごとに立ち上がるなどして、休憩を挟みながら使用してください。※※参考文献: 岡浩一朗、「座りすぎ」が寿命を縮める、大修館書店、2017下記動画も是非ご覧ください。

Question 4

Q. Isn't it difficult to sit down stably if my feet don't touch the floor?

Accepted Answer

In the case of conventional four-legged chairs or office swivel chairs, if your feet don't touch the floor, your feet will dangle and your posture will easily collapse, making it difficult to sit down calmly, and it is also pointed out that it is difficult to chew properly.On the other hand, with the balans Easy, you sit with your center of gravity on your hips and your knees on the knee cushions, so even if your feet are not on the floor, your legs won't dangle and you can sit in a stable posture.Customers who have actually purchased the balans Easy have said that「When I sit on it, my legs don't dangle, so I can sit calmly.」「I can't do things like swing my legs around with a balans chair, so I think I'll be able to concentrate on my studies.」「I used to do my homework while letting my feet dangle, but balans Easy really helps me to sit up straight while I study.」We have received such feedback.

Question 5

Q. Is it okay if my feet touch the floor when I sit down?

Accepted Answer

Yes, it is okay. It depends on your height and the height of the desk, but when an adult sits down, their toes often touch the floor.

Question 6

Q. From what height can I use the balans Easy?

Accepted Answer

It can be used by people from 110cm to 180cm tall.For more information and to purchase balans Easy, please see the page below.・balans Easy

Question 7

Q. What does balans Labo consider to be the best study desk?

Accepted Answer

We recommend a study desk that can be adjusted in height as your child grows.It is said that children's height increases by an average of 36cm over the course of six years of elementary school (*1). Despite this, most standard study desks have a fixed height and cannot be adjusted to suit your child's growth.With this in mind, we developed the “Adjustable Height Wooden Study Desk Series” with the aim of creating a desk that would be truly good and that would make it easier for people to use the balans Easy.With four height adjustment levels, the desk can be used by children from 110cm to adults up to 180cm in height, and it has been created with a focus on various elements such as material quality, design and comfort of use.We are proud to recommend this product as the perfect study desk for growing children. For details of the “Height-adjustable Wooden Study Desk Series”, please see the page below.●「Height-adjustable Wooden Study Desk Series」※1 Reference: 2019 School Health Statistics Survey (Ministry of Education, Culture, Sports, Science and Technology)

Question 8

Q. Why doesn't the balans Easy have a backrest?

Accepted Answer

The inventor, Hans Christian Mengshoel, believes that “when you are in a balanced state, you do not need a backrest”.Please also check out the video of a conversation with the inventor.

Question 9

Q. Are there covers for the balans Easy?

Accepted Answer

The following dedicated covers are available for the Balance Easy. Please see the relevant pages for details and to purchase.・Premium Knit Cover・Dress-up Cover new・Water-repellent Cover・Scandinavian Fabric Collaboration Cover・KUBBE Collaboration Cover

Question 10

Q. How do I clean the Premium Knit Cover for balans Easy if it gets pilling?

Accepted Answer

The material used for the Dress-up Cover New is made by a top-class manufacturer of upholstery fabric, and is a thick, very durable material, but due to the nature of the fabric, it may get pilling or fraying.In this case, you can clean it by using a pilling tool. After using a pilling tool to remove the pilling, the material can be used without any problems in terms of quality. (In some cases, pilling may appear again, but in this case, too, please use a pilling tool to remove it.)*The material used for the “water-repellent dot waffle” type is a material that is resistant to pilling, and we believe that it is unlikely to pill at all.

Question 11

Q. How should I wash the covers?

Accepted Answer

You can wash the covers in a washing machine. For details, please see the relevant page.・Premium Knit Cover・Dress-up Cover new・Water-repellent Cover・Scandinavian Fabric Collaboration Cover・KUBBE Collaboration Cover

Question 12

Q. Can the balans Easy cover currently on sale be used with the balans Easy made by Rybo and Sakamoto House?

Accepted Answer

Yes, it can be used with the balans Easy made by Rybo and Sakamoto House.

Question 13

Q. Can I get the pattern for the balans Easy cover?

Accepted Answer

Yes, we have the pattern for the balans Easy cover available. You can download the pattern PDF from the link below.《Notes on printing》*Please read before printing.When printing, please set one of the following and print. *The notation differs depending on the Acrobat version・Page scaling/shrinking → None・Page size processing → Actual sizePlease note that if you print using the “Fit to paper” setting, the printout will be smaller than the original.After printing, please be sure to measure the size of the printout to check that it is the correct size, following the instructions on the stencil.-----・Instructions for making the cover / A4 PDF download (1 sheet)【When printing the pattern paper on A4 paper】・Seat pattern paper / A4 PDF download (2 sheets)・Knee pattern paper / A4 PDF download (2 sheets)【If you are printing the pattern on A3 paper】・Seat and knee pattern / A3 PDF download (2 sheets)-----

Question 14

Q. How do I remove the rubber disk from the balans Easy if I can't get it off?

Accepted Answer

Please try the following procedure.(1) Remove the adjustment screw and knee cushion from the frame.(2) From the front of the frame, place the tip of the adjustment screw against the rubber disk.(3) Push the rubber disk out with force.If you are unable to remove the chair using the above method, please leave it for a day with the adjustment screw removed, and then try the above method again.

Question 15

Q. How can I prevent scratches on the floor?

Accepted Answer

If you are using the chair on a wooden floor or tatami mat, please place a carpet on the floor or attach felt to the chair legs to prevent scratches.We are introducing a video of our official ambassador who actually uses felt and 100 yen store floor scratch prevention stickers. ・①Movie・②Movie

Question 16

Q. Some parts are missing or worn out. Can I buy the parts?

Accepted Answer

Yes, you can buy parts from one piece.Please check this page.

Question 17

Q. I want to replace the upholstery of the seat cushion and knee cushion, or replace the cushioning material.

Accepted Answer

We only sell seat cushions and knee cushions. If you would like to purchase new ones, you can do so from the following.・New balans Labo・Formerly made by Rybo*All seat cushions made by the former Rybo company are out of stock.*If you replace the attached fixing screws with the seat cushions and knee cushions made by balans Labo, you can attach them to the former Rybo company's balans Easy.If you would like to have your seat upholstery replaced or the cushion material replaced, we will introduce you to a partner company that has experience repairing our products. If you contact them directly, they will be able to respond smoothly.■Company name: ReChair■Phone number: 049-258-4143 (Mon-Sat: 9:00-12:00, 13:00-16:30)【Repair reference photos】

Question 18

Q. I want to try it and then buy it in the store. I'm not good at buying things online, so can I buy it in the store?

Accepted Answer

Yes, you can buy it in stores as well as online.Please check the stores that handle our products here.

Question 19

Q. Please tell me about the 90-day return guarantee.

Accepted Answer

Please check this page.

Question 20

Q. I sent an inquiry by email, but I haven't received a reply after a week.

Accepted Answer

In principle, we will contact you within a week of receiving your inquiry.If you have not received a reply within a week, please check all folders in your email software, as there is a possibility that the email has been received in a folder other than the one it should have been received in, such as the spam folder, due to settings in your provider or security software.Also, if you are using a mobile phone, there are an increasing number of cases where reply emails are being blocked due to “domain-specified reception” or “settings to reject emails from PCs”. Please check your email settings to ensure that you can receive emails from our company's email address (support@balanslab.jp).If you have checked the above and are still unable to confirm the reply email, we apologize for the inconvenience, but please contact us again. If you are in a hurry, please contact us via our toll-free number (0120-411-325).If you are in a hurry, please contact us via our toll-free number (0120-411-325).

Question 21

Q. If I buy balans Easy and continue to use it, and get used to the comfortable posture, will there be any problems when I sit on a chair with a seat that is parallel to the floor? (Will I feel uncomfortable, or will I not be able to sit for long periods of time, or will I not be able to sit deeply, etc.)

Accepted Answer

We believe that the reason you feel uncomfortable on a chair with a parallel seat is not because you have become used to balans Easy, but is a natural thing.As shown in the diagram below, children who sit on a flat chair may naturally sit in this way. We believe that this is because children feel uncomfortable sitting correctly on a flat-surface chair, and so they sit in this way, leaning the seat.Also, while it is true that the difference in comfort between the balans Easy and a chair with a flat seat may be significant, we do not believe that it will prevent you from sitting on a chair with a flat seat for long periods of time or from sitting deeply.

Question 22

Q. How would you recommend that children sit on a typical school chair? (Should they sit shallowly and put their feet under the chair?)

Accepted Answer

We believe that the current situation with ordinary school chairs is that many of them cause the user to sit with their back bent over considerably, as shown in the diagram below.In this situation, the way we recommend sitting, which depends on the height of the chair, is the way you mentioned, “sitting shallowly and putting your feet under the chair”.Also, the theory of balans sitting is a way of sitting where the angle between your stomach and thighs is about 120 degrees, but school chairs are basically designed with the premise that the angle between your thighs and stomach is 90 degrees. So, it would actually be better to use a cushion that allows you to sit with the seat of the chair raised and the seat slightly tilted forward. (Such cushions are currently being developed.)Also, we recommend that you do not lean back on the backrest.Ideally, it would be better if you could change the chair, but if you can't change the chair, then the above suggestions would be appropriate.

Question 23

Q. There are balance chairs made by other companies, but what are the features that make the balans Labo products unique?

Accepted Answer

・The balans Easy is manufactured in Japan. It is made by craftspeople in Hida Takayama, a center for woodwork furniture, who carefully craft each piece by hand, producing a high-precision wooden product that is unique to Japan, with features such as the angle and position of the screw holes. (The design was born in Norway, but we have received a license from balans Management in Norway to manufacture it in Japan. )・The product is a genuine “balans Chair”. Our company is one of the three major manufacturers of balans Chairs. The “balans®” notation is the mark of a genuine product.・We offer a 90-day money-back guarantee, a 10-year warranty on the wood, and the ability to purchase parts from as little as a single screw, so our after-sales service is excellent.・The height of the knee surface on the balans Easy can be adjusted without steps. Even when using the optional parts (included as standard), it is possible to adjust the height in 7 steps, which is more finely adjustable than other products.In addition, many other products have the seat surface and knee surface adjusted together, and depending on how they are adjusted, the angle of the seat surface may be too steep, which may cause a strain on the body.In contrast, the balans Easy has a fixed seat, so you can sit at a stable angle.・The balans Easy is also popular for its wide range of covers, including Scandinavian designs.

Question 24

Q. I lost the instruction manual that came with the product. How can I get a copy?

Accepted Answer

You can download it from the following links.Regular frame:PDF downloadShort frame: PDF download

Question 25

Q. What are the packaging dimensions for balans Easy?

Accepted Answer

The packaging dimensions for balans Easy are as follows.・Regular box: 67 (width) x 14 (depth) x 46 (height) cm・Admission Celebration Box: 68 (width) x 16 (depth) x 48 (height) cm

Question 26

Q.バランス イージーががたつきます。

Accepted Answer

まずは、ネジ全体が緩んでいないかお確かめください。緩んでいる場合は、六角レンチを使用してしっかりと締め直しをお願いいたします。また、バランス イージーは自然素材の木を使用しているため、湿度変化によってフレームに若干の歪みが生じることがございます。脚の一部が床から浮いている場合は、このフレームの歪みが原因です。その場合は、付属の「平行レベル調整用リム」にて調整して頂けます。「平行レベル調整用リム」のご使用方法は下記の通りです。平行レベル調整用リムで調整可能な範囲であれば、仕様の範囲内と考えておりますが、平行レベル調整用リムをご使用頂いても調整できない場合は、フレームを新しいものに交換させて頂きますので、お手数ではございますがご連絡頂きたく存じます。お客様対応窓口メールアドレス：support@balanslab.jp

Question 27

Q.バランス イージー（ブラック）の再入荷時期を教えてください。

Accepted Answer

バランス イージーブラックの欠品でご迷惑をお掛けしておりまして、大変申し訳ございません。大変恐れ入りますが、現時点では次回のブラックの再入荷時期について個別でお答えいたしかねます。メールマガジンでは、最新の情報をお知らせしております。また、入荷通知のご登録がお済みでない場合は、ご活用ください。＜入荷通知設定方法＞商品ページにてご希望の商品を選択していただき、「入荷通知を受け取る」ボタンを押下してください。入荷通知登録のみですと、販売開始と同時にしか通知が届きませんが、メールマガジンですと、販売開始の数日前に告知をさせて頂いております。是非ご活用いただけますと幸いです。

Question 28

Q.バランス イージー（木部：ウォールナット色）の再入荷時期を教えてください。

Accepted Answer

バランス イージー（木部：ウォールナット色）の欠品でご迷惑をお掛けしておりまして、大変申し訳ございません。大変恐れ入りますが、現時点では次回の再入荷時期について個別でお答えいたしかねます。メールマガジンでは、最新の情報をお知らせしております。また、入荷通知のご登録がお済みでない場合は、ご活用ください。＜入荷通知設定方法＞商品ページよりご希望の商品を選択していただき、「入荷通知を受け取る」のボタンを押下してください。入荷通知登録のみですと、販売開始と同時にしか通知が届きませんが、メールマガジンですと、販売開始の数日前に告知をさせて頂いております。是非ご活用いただけますと幸いです。

Question 29

Q.Can I change the delivery address after placing an order?

Accepted Answer

Yes, it is possible to change the delivery address. Please send an email to the customer support desk below with the following information: notification of the address change, the new delivery address (starting from the postal code), the order number, and your name.Customer Support Desk: support@balanslab.jp

Question 30

Q. What should I do if my contact email address has changed?

Accepted Answer

We won’t be able to notify you of delivery dates or other important information, so please be sure to contact us if your email address has changed. Please send an email to the customer support desk below with the following information: notification of the email address change, the new email address, the order number, and your name.Please note that the email address used at the time of your order will be used as the contact email address for that order. Changing your email address on your account page will not update the contact email address for any existing orders.Customer Support Desk: support@balanslab.jp

Question 31

Q. When will my pre-order be delivered?

Accepted Answer

Your order will be delivered within the “desired delivery month” you selected at the time of purchase. The confirmed delivery date will be notified by email by the end of the previous month of the “desired delivery month.”

Question 32

Q. Can I specify a delivery date?

Accepted Answer

Yes, you can specify a delivery date. Please write your preferred delivery date (within the “desired delivery month” you selected) in the remarks section when placing your order.Please note that there may be certain dates when delivery is not possible due to circumstances with the delivery company or our company’s business hours.

Question 33

Q. Can I cancel or change the product?

Accepted Answer

Since this is a pre-order, we cannot accommodate cancellations or product changes, including changes in color or type. We kindly ask for your understanding in advance.In the event that you need to cancel, please note that a cancellation fee will be charged.

Question 34

Q. Do you ship internationally?

Accepted Answer

We are very sorry, but we do not offer international shipping.

Question 35

Q. Can I pre-order the cover along with the Balance Easy main unit?

Accepted Answer

Yes, you can also pre-order the cover. It will be delivered together with the Balance Easy main unit.Please select and order the cover from the following URL:https://balans-lab.com/collections/easycover

Question 36

Q. Can I order the cover separately at a later time?

Accepted Answer

Yes, you can.If you wish to have the cover shipped together with the pre-ordered Balance Easy main unit, please write the order number of the pre-order and your request for combined shipping in the remarks section of the cover order.Normally, if you purchase multiple items at the same time, we will only charge the highest shipping fee once. However, if you place separate orders, we will charge shipping fees for each order.Please note that even if you order the cover later and request combined shipping with a previously placed order, due to system limitations, we cannot reduce the shipping fee for combined shipments.

Question 37

Q.バランス シナジーに最適な机の高さを教えてください。（弊社スタッフの使用環境に基づく）

Accepted Answer

バランス シナジーは、太ももとお腹の角度を約120度にして座る座り方=バランスシッティングで座る椅子です。この座り方の場合、例えば身長175cmの方が一般的なオフィスデスク72cmを使用すると机が低く感じられますので、より高い机を使用していただくことを推奨いたします。ご参考まで、弊社スタッフがバランス シナジーを使用する時の快適な机の高さと 各スタッフの身長は下記のようになっております。※上記は、オフィスで靴を履いている時の結果ですので、ご自宅で使用の場合は上記表の机の高さから、靴の高さ分2-3cm程度マイナスして参考にしていただければと存じます。バランス シナジーの座り方である太ももとお腹の角度が120度になる座り方においては、上記を参考に机の高さを設定していただきますと、バランス シナジーと机とのバランスがよく相乗効果でより、快適にご使用いただけると思います。ただし、残念ながら、日本のオフィスではまだまだ70cm、72cmに固定された机が主流です。これは、従来型の90度座りの椅子を基準にした机の高さであり、これから、電動昇降デスクのような天板の高さが可変するデスクが全てのオフィスに導入されることを期待しています。お持ちの机が低いなどの場合、机の脚に靴を履かせたり、机の上に置く昇降テーブルなど他社でも販売されていますので、そういったツールを活用することもおすすめです。・・・「机のかさ上げ」で画像検索していただきますと様々な方法が出ております。弊社が九州大学大学院と共同開発した電動昇降デスク「Waveon」とバランス シナジーの組み合わせは、椅子と机を研究してきた当社が知るかぎり、世界で最も快適なオフィスワークができる組み合わせの一つと自負しています。電動昇降デスク「Waveon」については、以下を参照ください。・Waveon商品ページ

Question 38

Q.ラウンドシートとスクエアシートの違いは?

Accepted Answer

ラウンドシートは、スクエアシートに比べて座面の面積が狭く、お尻のみを支える形になります。スクエアシートは、ラウンドシートに比べて座面の面積が広いのでお尻全体（お尻の小さい方の場合はお尻全体と太もも）をしっかり支えることができ、体重分散もしやすいです。ラウンドシートがおすすめの方：浅く座るのが好み、お尻が小さいスクエアシートがおすすめの方：安定感がほしい、お尻が大きい

Question 39

Q. Is there a specific direction for sitting on the seat?

Accepted Answer

The seat of the balans Synergy is a saddle-shaped three-dimensional structure designed to fit the shape of the buttocks, so it has a front and back. The correct way to sit is to sit so that the tag on the seat is on the left back.

Question 40

Q. Please tell me how to rock it.

Accepted Answer

It is used by rocking it back and forth to a comfortable degree (clinical trials have been conducted on the rocking motion in the back and forth direction, and it has been proven to be effective in reducing lower back pain, maintaining correct posture, reducing fatigue, and providing a high level of user satisfaction).You can rock it on purpose, or you can use it without being particularly aware of it, just rocking it in response to your body's movements. You can also stop it when you are concentrating.The speed and frequency of the comfortable rocking will depend on the user's preferences and the work being done (reading, PC work, eating, etc.), so please sit in a way that suits you.

Question 41

Q. Is it possible to rock left and right?

Accepted Answer

It is possible to rock left and right if you sit on the seat and rotate it 90 degrees.However, although there is no problem with using it in this way temporarily, please do not use it for long periods of time in the position where the seat has been rotated. This may cause problems due to rapid wear of the internal parts of the support.

Question 42

Q. Why does the balans Synergy not have a backrest?

Accepted Answer

The inventor, Hans Christian Mengshoel, believes that “when in a state of balance, there is no need for a backrest”.Please also check out the video of the inventor's interview.

Question 43

Q. In what situations can I use it?

Accepted Answer

balans Synergy is used not only in homes, but also in recent years by progressive companies with a high level of health awareness, such as Panasonic and Toyota Motor Corporation. As you can see from the reviews, it is particularly popular with people who suffer from lower back pain.

Question 44

Q. Can I use it on a carpet with long pile?

Accepted Answer

We do not recommend using it on a carpet with long pile, as the rocking function may not work properly.

Question 45

Q. There is oil on the support pillar. Is that a problem?

Accepted Answer

The oil on the silver part of the support pillar (gas lift) is a lubricant to prevent friction when raising and lowering, so there is no problem, but if you are concerned about it, you can wipe it off. However, if you wipe it off too many times, it may prevent the chair from moving smoothly. If the chair does not move smoothly or you hear an abnormal friction noise, please pour some commercially available metal product maintenance oil (CRC5-56, etc.) between the silver part and the black pipe and use it.

Question 46

Q. The seat surface has shifted during assembly. What should I do?

Accepted Answer

If you have just assembled it, you can remove the seat. There are also some points to keep in mind when attaching it, so please refer to the video for help.

Question 47

Q.バランス シナジーの使用方法のポイントを教えてください。

Accepted Answer

下記動画を参照ください。

Question 48

Q. Can I use it for long periods of time?

Accepted Answer

Not just with balans Synergy, but we do not recommend sitting for long periods of time. Please take a break every hour or so by standing up. *Reference: Koichiro Oka, “Suwarisugi ga jumyo wo chizimeru", Taishukan Publishing, 2017

Question 49

Q. Is it better to move around when you have lower back pain?

Accepted Answer

According to treatment guidelines for lower back pain in many European countries and Japan's “Lower Back Pain Treatment Guidelines 2012”, it is recommended that you “do not rest” when you have lower back pain.In particular, it is not recommended that you lie down and rest, and you are instructed to build a relationship of trust with the patient and move around as much as possible.The shocking fact that “movement cures” is only a few years old, and it has not yet become widespread, but this theory is becoming the standard in Japan and around the world. As a “chair that lets you sit like you're walking”, the balans Synergy chair produces a moderate rocking motion when you sit on it, and the number of people who have experienced improvements in their lower back pain is steadily increasing.*If you are receiving medical treatment, please follow the instructions of your doctor.

Question 50

Q. Is it better to have a desk with a fixed height or one that can be adjusted?

Accepted Answer

It is preferable to have a desk with a height that can be adjusted. There are two main reasons for this.One reason is that, not just for balans synergy, by being able to adjust the height of the desk according to the height of the seat of the chair used and each person's height (seat height), it is possible to maintain a posture that is not too strenuous on the body. When considering good posture, we think that the combination of the chair and desk is very important, not just the chair.A desk height that is comfortable for the body is one where the angle between the forearm and upper arm is about 90-100 degrees, without the shoulders being raised.The height of the desk at which the forearm and upper arm form an angle of 90-100 degrees is determined by the height from the floor to the seat of the chair and the height of each person's sitting position, so if the height of the seat of the chair used and each person's height (sitting height) differ, the optimal desk height that is not too much for the body will also naturally be set at a different height.We believe that being able to freely adjust the height of the desk to suit your height and the chair you are using is important for your posture and your body.The second reason is that being able to adjust the height of the desk and sit or stand is good for your body. Many experts and academics have pointed out that it is desirable for your body to stand and sit while working throughout the day.In Norway, it is said that over 90% of people who buy new desks choose desks with height-adjustable tops for health reasons.At our company, we have introduced motorized height-adjustable desks for all employees, and we have seen an increase in comfort and productivity as a result of standing and sitting while working.We also discuss the problem of sitting too much and the importance of working while standing at the New Way of Sitting College, so we would be happy if you could take a look.New Way of Sitting College

Question 51

Q. Please tell us the differences and features of the balans Synergy, balans Active Board, and balans Easy.

Accepted Answer

The “balans Synergy“ is a "chair that lets you sit like you're walking." The on-off motion of rocking back and forth and side to side is just like walking. A recent study has revealed a significant discovery: if you don't move your body and small movements are reduced or not done at all, the metabolism of fat and sugar will be impeded. balans Synergy sits perpendicular to the direction of gravity, and creates a gentle repetitive motion back and forth and side to side. In designing the curvature of the base, we took into account the curves and center of gravity expressed in Leonardo da Vinci's Vitruvian Man drawing, and designed it to achieve a gentle rocking motion that is comfortable for people.The “balans Active Board” is a “board that lets you stand like you're walking.” With research reports showing that the risk of death increases by 40% when you remain seated, recently in Japan, height-adjustable desks have started to be introduced, and the number of people who work while standing is gradually increasing. However, simply standing is not enough, and in order to circulate blood to the muscles, it is important to move, as pointed out in the paper “Sitting and Standing at Work” by the ergonomics team at Cornell University in the United States. The balans Active Board is designed so that you can use it while standing, lightly tapping your feet and rocking your body from side to side.The balans Easy is a chair that lets you sit like you're standing. When we are standing, we are not aware of it, but our fine muscles are moving subtly to maintain our balance. We are maintaining our balance by repeating the on-off action. If you lean back against the backrest, this movement will be turned off. The “balans Easy” chair, which allows you to sit as if you were standing, is designed so that you can sit with your thighs and stomach at an angle of about 120 degrees. Just as when you are standing, you can activate your balance function while sitting without leaning back against the backrest.All of the balans® x balans Lab products are designed to “activate the balance function that we humans naturally have” = “allow the body to fully receive the benefits of gravity”.

Question 52

Q. Please tell me about balans Lab's thoughts on the current “VDT Work Guidelines” from the Ministry of Health, Labour and Welfare.

Accepted Answer

In recent years, when people are spending an overwhelming amount of time sitting down, there are now around 27 million people in Japan suffering from lower back pain, and the time has come for a new way of sitting. In this context, we believe that there is room for review of the guidelines for occupational health management in VDT work issued by the Ministry of Health, Labour and Welfare more than 15 years ago.The following is our company's opinion on the “Guidelines for Occupational Health Management in VDT Work (Ministry of Health, Labor and Welfare)”.Current guidelines: “The basic posture for work is to sit deeply in a chair, fully leaning back against the backrest, with the entire sole of the foot in contact with the floor.”Our opinion: “Is it really necessary to fully lean back against the backrest? Some believe that the moment you lean back against the backrest, the electrical signals stop and muscle activity weakens. We wonder whether a backrest is really necessary for all office chairs in the first place.”Current guidelines: “(Regarding chairs) The height of the seat from the floor should be adjustable within a range of approximately 37cm to 43cm.”Our opinion: “This is the height of the chair based on the premise of sitting with a right angle (sitting with a right angle between the thighs and stomach). With calls for a review of sitting with a right angle, we think this is a range that is too low.”Current guidelines: “The height of the desk from the floor should be adjustable within a range of 60cm to 72cm.”Our opinion: “This is also a desk height that assumes sitting with the legs at a right angle. Amidst calls for a review of the right-angle sitting posture, there are calls for a new recommendation. Taking into account the sitting posture that results in an angle between the thighs and stomach of 110 to 135 degrees, and considering the height range of workers to be 150 to 180 cm, it seems desirable to have a desk that can be adjusted to a height of around half of the height of the worker, i.e. 72 to 90 cm.Based on the results of our clinical trials to date, as well as our collaborations with various specialists and joint research with universities, we believe that for VDT work, a sitting posture with a 120-degree angle between the thighs and stomach (balans sitting) is preferable to the conventional sitting posture with a 90-degree angle between the thighs and stomach.* VDT work refers to work that involves using VDT (Visual Display Terminals) equipment, which is made up of displays, keyboards, etc., to input, search for, and check data, create, edit, and modify text and images, program, monitor, etc.

Question 53

Q. Please tell me about the strength of the balans Synergy.

Accepted Answer

It has passed rigorous strength tests conducted by a third-party organization. We conducted a “seat strength test” based on the Japanese Industrial Standards (JIS), and even when 1300N (approximately 130kg) of force was applied to the seat, no abnormalities were observed.

Question 54

Q. Can it be repaired?

Accepted Answer

We will do our best to accommodate you, so please feel free to contact us below if you need to have it repaired.●Toll-free number: 0120-411-325●E-mail: support@balanslab.jp

Question 55

Q. I want to try it out and then buy it in a store. I'm not good at online shopping, so can I buy it in an offline store?

Accepted Answer

Yes, you can purchase our products in offline stores as well as online.Please check the list of stores that handle our products here.

Question 56

Q. Please tell me about the 90-day return guarantee.

Accepted Answer

Please check this page.

Question 57

Q. I sent an inquiry by email, but I haven't received a reply even after a week.

Accepted Answer

In principle, we will contact you within a week of receiving your inquiry.If you have not received a reply within a week, please check all folders in your email software, as there is a possibility that the email has been received in a folder other than the one it should have been received in, such as the spam folder, due to settings in your provider or security software.Also, if you are using a mobile phone, there are an increasing number of cases where reply emails are being blocked due to “domain-specified reception” or “settings to reject emails from PCs”. Please check your email settings to ensure that you can receive emails from our company's email address (support@balanslab.jp).If you have checked the above and are still unable to confirm the reply email, we apologize for the inconvenience, but please contact us again. If you are in a hurry, please contact us via our toll-free number (0120-411-325).

Question 58

Q. I think that 70cm is the standard height for desks in Japan, so why didn't you make balans Synergy to fit that height?

Accepted Answer

The balans Synergy is a chair that is to be used in a sitting position called “balans sitting”, which is a sitting position where the angle between the thighs and stomach is about 120 degrees.In this sitting position where the angle between the thighs and stomach is 120 degrees, we believe that using the chair at a height of about half your height will create a good balance between the chair and desk, and that you will be able to use it more comfortably through a synergistic effect.It is true that the height of desks in Japan is usually fixed at 70cm or 72cm. However, this is the height of the desk based on the height of chairs that are used for the conventional sitting posture, which is when the angle between the thighs and stomach is 90 degrees.We believe that a sitting posture with a 120-degree angle (balans sitting) is more desirable for posture and the body than a 90-degree sitting posture. When sitting at a 120-degree angle, a desk that can be adjusted to a height of about half your height, i.e. 72-90cm, is desirable, so we recommend raising the height of a 70cm desk, etc.If you make the seat of the chair low so that your upper body is level with the 70cm height of the desk, in that case, if you put your feet flat on the floor and keep your knees straight, the angle between your thighs and stomach will be 90 degrees, and you will not be sitting as balans sitting.(In this case, you can get closer to 120-degree sitting by turning your knees inwards, but if you put your whole foot on the floor, you will end up sitting at 90 degrees, so we think it is better for your body to raise both the position of the seat and the height of the desk.)

Question 59

Q. There are balans chairs made by other companies, but what are the features that make balans Labo's products unique?

Accepted Answer

・The balans Synergy is manufactured in Japan. It is made by craftspeople in Hida Takayama, a center for woodwork furniture, who carefully craft each piece, producing a high-precision wooden product that is unique to Japanese manufacturing, with details such as the angle and position of the screw holes. (The design was born in Norway, but we have received a license from balans Management in Norway to manufacture it in Japan. )・The product is a genuine “balans Chair”. Our company is one of the three major manufacturers of balans Chairs. The “balans®” notation is the mark of a genuine product.・We offer a 90-day money-back guarantee, a 10-year warranty on the wood, and the ability to purchase parts from as little as a single screw, so our after-sales service is excellent.・The balans Synergy has been clinically proven to be effective in preventing lower back pain. It is also compact and light, making it easy to carry around. Its simple, sophisticated Scandinavian design also means it will fit in with any interior.

Question 60

Q. I lost the instruction manual that came with the product. How can I get a copy?

Accepted Answer

You can download it from the following link.balans Synergy: PDF download

Question 61

お支払いについて

Accepted Answer

クレジットカード決済、デビットカード決済、銀行振込、PayPalからお選びいただけます。⚫︎クレジットカード決済、デビットカード決済Amex/JCB/Master/VISAをご利用いただけます。各種一括払いのみ可能となっております。 【備 考】 ・ご注文時、ネット上でお支払いして頂くシステムです。 ・当カード決済システム上、クレジットカード利用控は発行しておりません。 ・カード会社から送付されますご利用明細をご確認ください。 ・予約販売分も注文時決済となります。 ※予約販売分はキャンセルはできませんので、ご了承ください。 ・クレジットカードご利用時の最低購入金額は50円です。 ポイントを利用時、注文の合計が50円未満となる場合は、銀行振込をご選択いただくか、決済金額が50円以上になるようにポイント数を調整していただきますようお願いいたします。 ・お支払い総額は右記のとおりです。 商品代金（税込）の合計＋送料—------------------------------------------------------------------------------------------------------------------------⚫︎銀行振込【振込先】 [ 銀行名 ]　PayPay銀行（００３３） [ 支店名 ]　本店営業部（００１） [ 預金種類 ]　普通預金 [ 口座番号 ]　１３６６８９９ [ 口座名義 ]　バランスラボ（カ 【備 考】 ・ご入金が確認出来次第、商品を発送する前払いシステムです。 ・念のためご注文後にメールにてお支払い総額をお知らせ致します。 ・恐れ入りますが、振込手数料はお客様負担となります。 ・お手数ですが、銀行振込用紙は金融機関備え付けのお振込用紙をご利用ください。 ・ご入金を確認後、商品を発送致します。 ※銀行振込の場合は、出荷日前日午前中までに入金確認済みであることが必要です。お急ぎの場合は、他のお支払い方法をおすすめしております。 ・確認メール後14日以内に入金がございませんでしたらキャンセルとさせて頂きます。ご了承ください。 ・お支払い総額は右記のとおりです。 商品代金（税込）の合計＋送料—------------------------------------------------------------------------------------------------------------------------⚫︎PayPal（ペイパル）カート画面の「PayPal」ボタンから、PayPalに登録しているEメールアドレスとパスワードでログインして、配送先とクレジットカード情報を選択するだけでお買い物できます。 ※ポイント利用時はご利用頂けません。

Question 62

領収書について

Accepted Answer

＜会員登録済みの方＞決済完了後に、会員専用のマイアカウントページよりお客様自身で発行していただけます。＜会員未登録の方＞ご注文の際に備考欄へ領収書希望の旨ご記載いただくか、メール、お電話にて弊社までお申し付けください。

Question 63

ポイントについて

Accepted Answer

当サイトで会員登録をしていただいた方は、商品合計（税込）に対して１％還元致します。 （100円につき1ポイントがたまります/小数点以下 切り上げ） ⇨会員登録はこちら※バランスラボ公式サイトの会員様限定のサービスです。取得されたポイントにつきましては、「バランスラボ公式サイト」でのみご利用頂く事ができます。 ※貯まったポイントは「1ポイント＝1円」としてご利用頂けます。 ※初回会員登録時に登録特典として200ポイント付与させていただきます。 ※通常お買い物金額の1％を、次回のお買い物からご利用頂けるポイントとして還元致します。 ※ポイントの対象となるのは、「商品の合計金額（税込）」です。手数料や送料などは、ポイントの対象とはなりませんのでご了承下さい。 ※ポイントのご利用でお値引きがあった場合、お値引き後の合計金額で計算されます。 ※小数点以下は切り上げとなります。 ※キャンペーン内容により、還元率が変動する場合がございます。 ※商品のキャンセルがあった場合、以下の対応となります。 ①付与ポイントは、ご注文時の還元率に基づき、差し引かせて頂きます。 ②利用ポイントは、返還させて頂きます。 （※ただし、同時に複数商品をご注文後、一部商品のキャンセルをした場合は、商品金額により按分された、付与ポイントの差し引き及び、利用ポイントの返還となります。） ※ポイント付与のタイミングはご注文商品の出荷が完了した時点となります。 ※付与されたポイントは現金には換金できませんので予めご了承下さい。

Question 64

ポイントの有効期限について

Accepted Answer

ポイントの有効期限は、最終ポイント獲得日から6ヶ月となります。 ※最終ポイント獲得日から6ヶ月過ぎますと失効致します。 ※日付が切り替わる時間は、日本時間の午前0時となります。 例1）2022年1月1日午前0時0分0秒にポイント獲得の場合 ： 有効期限：2022年7月1日午前0時0分0秒のタイミングでポイントが失効します。 例2）2022年1月1日午前0時0分1秒にポイント獲得の場合 ： 有効期限：2022年7月2日午前0時0分0秒のタイミングでポイントが失効します。 ※有効期限内に新たにポイントを獲得した場合、それまでのお持ちのポイントは、 新たに獲得したポイントの有効期限まで延長されます。 例1）2022年1月1日午前0時0分0秒に100ポイント獲得 ⇨ 2022年5月1日午前0時0分0秒にさらに200ポイント獲得 ⇨ 計300ポイントは、2022年11月1日午前0時0分0秒のタイミングでポイントが失効します。 例2）2022年1月1日午前0時0分1秒に100ポイント獲得 ⇨ 2022年5月1日午前0時0分1秒にさらに200ポイント獲得 ⇨ 計300ポイントは、2022年11月2日午前0時0分0秒のタイミングでポイントが失効します。

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